DELIVERY
It's extremely important for
you to contact your Move Planner / Coordinator as soon as you
arrive in your new hometown so that final moving arrangements can
be made. The driver will contact you a minimum of 24 hours prior to
the expected arrival time to confirm delivery
arrangements.
- When your
shipment arrives, you can help expedite the unloading process by
having a room-by-room floor plan in mind. Let the driver and movers
know where you want things placed as they're unloaded and brought
into your home.
The driver and moving crew
will reassemble any items they disassembled at origin. You should
check items off the Customer inventory / check off sheet as they're
brought in, noting their condition. If an item appears to have been
damaged while moving or is missing, make a note on the inventory
including the driver's copies and notify your move
coordinator.
PAYMENT
Unless approved billing or
credit arrangements have been made in advance, the driver is
required by law to collect payment for your household move before
your shipment can be unloaded.
If your shipment is placed in
storage, charges up to that point are due at that
time.
We accept most major credit
cards. Other payment options are cash or
by certified or cashier's
check, travelers' checks, or money order payable to Rainbow / North
American Van Lines. Personal checks cannot be accepted. A copy of
the bill of lading signed by the driver will be your
receipt. | |
UNPACKING
If you have requested and
paid for unpacking with your moving
services, your move
coordinator will arrange to unpack cartons at the time of delivery
and will remove used packing materials.
Should you choose to unpack
your cartons yourself, you'll be responsible for disposing of empty
cartons and used materials.
